Assertive consumer's guide to satisfaction

Special report

Assertive consumer's guide to satisfaction
By Bankrate.com

Feel like you've been unjustly treated or overcharged for a product or service? Don't resort to in-your-face warfare or wallow in your own pity doing nothing. Be assertive.

..............................................................................

Be a savvy consumer -- work a deal . . .
Ask and you shall receive ... a discount
	Why pay full price when there's a bargain to be had? And, there's always room to deal!

Make the call for a lower rate
	Credit card companies wouldn't dream of reducing your rate. Why would they? It's up to you. Do it. It works. Plus: 6 tips for shrinking the interest rate on credit cards

Be the fisherman instead of the bait . . .
Haggling down home and car prices like a pro
	You can't avoid the salesperson's negotiating ploys, so here's your chance to use some of the same tactics. Plus: When haggling pays off

Got a problem, get it solved . . .
Getting a straight answer from customer service
	Express your dissatisfaction over the phone and in writing. Keep a record and don't give up.

Complain to customer service -- and win!
	Whether it's to report a mix-up or register a complaint, being grouchy doesn't pay off. Get what you want with these tips. Plus: How to complain to your bank

Billing error? Here's how to fix it
	A collections agency is hounding you for an erroneous debt. Don't procrastinate.

	-- Posted: April 26, 2002

See Also

•	7 steps to fixing your credit report
•	Guard your Social Security number
•	The female car buyer's bill of rights

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