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10 questions to ask a payroll service

Before beginning your search for a payroll service provider, take a few minutes to think about what you want the company to do for you. Interview at least three possible providers to get an idea of basic services and costs.

Throughout the process, don't be afraid to ask questions. Here are 10 that should top your payroll outsourcing inquiry list:

  1. What services are included with the basic payroll plan?

  2. What does it cost?

  3. Is there a setup charge for the basic service?

  4. Are there setup, per-run or per-employee charges for optional services?

  5. What is included in the tax filing service option?

  6. Does the basic service charge change if payroll is weekly, biweekly or monthly?

  7. Are there extra charges for employee W-2 forms and reporting at the end of the year?

  8. How does the payroll company bill for this service?

  9. Does the company assign a single contact person to work with each customer?

  10. Will your bank charge a third-party processing fee?

-- Posted: Aug. 17, 2001

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